Refund Policy

15-Minute Login Grace Period

If you log in to your course for the first time and have been active for 15 minutes or less without accessing any course content, you may contact HTL to request a refund. We will review your account activity and, if eligible, process a full refund to your original payment method within 5–10 business days. Please contact us at [email protected] with your order confirmation number.

What Constitutes Course Access

Once any of the following occur, the sale is final regardless of time logged in:

• Opening, viewing, or streaming any course module, video, or lesson
• Downloading any course material, resource, or supplemental file
• Accessing any quiz, assessment, or mock scenario included in the course
• Being logged in for more than 15 minutes, regardless of content viewed

Pre-Login Cancellation Window

If you have purchased a course and have not yet logged in at all, you may request a cancellation within 24 hours of purchase. Contact HTL with your order confirmation number and we will process your refund promptly. Approved refunds are returned to the original payment method within 5–10 business days.

Technical Failures

If a verified platform failure prevents access to purchased content, HTL will investigate and may issue a refund, extend access, or provide an alternative resolution at our sole discretion. Issues related to the student's internet connection, device, or browser do not qualify.

Cancellations & Rescheduling

• Cancellations made at least 24 hours before a scheduled appointment are eligible for a full refund.
• Cancellations made less than 24 hours before the appointment are non-refundable.
• No-shows are non-refundable. A new booking fee will apply to reschedule.
• Rescheduling requests made at least 24 hours in advance are accommodated at no additional charge (subject to availability).

After Collection

Once a specimen has been collected and submitted to the laboratory, the service fee is non-refundable. HTL has no control over laboratory processing, results, or timelines once a specimen is in transit. Refunds will not be issued based on test results, turnaround time, or outcome.

DNA Testing

DNA relationship testing fees are non-refundable once collection kits have been issued or specimens have been collected. If a kit is lost or damaged prior to collection, contact HTL within 48 hours for a replacement assessment.

Subscription & Recurring Services

• Monthly, quarterly, and annual service plans may be cancelled at any time. Cancellations take effect at the end of the current billing period — no mid-period refunds are issued.
• Annual plans cancelled within 7 days of the initial purchase date and before any service has been rendered are eligible for a prorated refund, less any setup or administrative fees.
• No refund is issued for unused portions of a billing period once services have been activated.

One-Time Services

• Notary and fingerprinting appointments cancelled at least 24 hours in advance are fully refundable.
• Same-day cancellations and no-shows for one-time appointments are non-refundable.
• Background check and screening fees are non-refundable once the order has been submitted to the screening provider.
• I-9 verification and business startup consultation fees are non-refundable once the service session has begun.

Refund Processing

All approved refunds are returned to the original payment method within 5–10 business days. HTL is not responsible for delays caused by your financial institution. Refunds will not be issued to a different payment method than the one used at the time of purchase.

Chargebacks

Initiating a chargeback or payment dispute without first contacting HTL to resolve the issue is a violation of this policy. HTL reserves the right to dispute any chargeback that does not comply with the terms set forth herein and to suspend or terminate service to any account that initiates an unauthorized dispute.

Duplicate Purchases

If you believe you have been charged in error or made a duplicate purchase, contact HTL immediately at [email protected]. We will review and resolve at our discretion.

Changes to This Policy

HTL Management Inc. reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. It is your responsibility to review this policy prior to each purchase.